We are committed to ensuring that your privacy is protected and hold the privacy of your personal information in the highest regard. Unless required by law, we do not pass any of your personal information to any other party. Should we ask you to provide certain personal information by which you can be identified when using our website, or by phone, then you can be assured that it will only be used in accordance with this privacy statement.
Information we collect
We collect your name, address and contact information, including email address when you contact us using our online booking enquiry form or when telephoning to enquire about or make a booking.
When you make a payment online your credit/debit card information is not held by us. It is collected by our third party payment processors who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
What we use the information for
Your information is only used by us to help provide our service to you. The following are typical examples of what we use the information for:
- Responding to your questions and comments
- Taking payment via credit/debit card for your deposit/final balance
- Confirming bookings and providing you with useful information
- Improving our products and services
- Periodically sending promotional emails about special offers or other information which we think you may find interesting.
Who has access to your information
We will not sell or rent your information to third parties. We will not share your information with third parties unless we are required to do so by law or. We will only share your information with third parties if you have directly requested us to do so.
Controlling your personal information
Should you not want us to send you any promotional emails, please let us know by email.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and - as of 25 May 2018 - the General Data Protection Regulation. Where requests to access data are manifestly unfounded or excessive, a small fee may be payable. If you would like a copy of the information held about you please email or write to us. If you believe that any information we are holding about you is incorrect or incomplete, please email or write to us as soon as possible. We will promptly correct any information found to be incorrect.
We may disclose information when legally compelled to do so, or for the protection of our own legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions or to protect the safety of our users, guests and the public.
Please note that your information will be processed and stored on our computer in the United Kingdom. To prevent unauthorised access, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way identifies you as an individual, not does it give us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.